The “618” shopping festival is approaching, and the consumption of home decoration and building materials is entering the peak season. Disputes such as home decoration contract disputes and after-sales rights protection have also entered a period of high incidence.
In order to further promote the governance of the source of disputes and prevent and resolve conflicts and risks in the field of home decoration, relevant departments recently went to Red Star Macalline Home Mall to carry out a special legal popularization activity for the home decoration and building materials industry called “Legal Protection Builders and Anju Wuhou”, using a four-dimensional model of “thematic lectures + on-site Q&A + point-based legal popularization + door-to-door legal delivery” to accurately connect the judicial needs of market entities and consumers, and help optimize the legalized business environment in the jurisdiction.
Explanation of special lectures
Precise relief and solution of doubts
At the event, senior judges based on trial practice in the field of home decoration, conducted targeted lectures on contract disputes and sales contract disputes that are frequently encountered in the industry.
Regarding disputes over home improvement sales contracts, the article focuses on systematic interpretation of core practical issues such as the application of deposit penalties, determination of liability for breach of contract, and dispute resolution paths.
For example, in terms of the application of deposit penalties, the judge explained in detail under what circumstances the deposit can be refunded and under what circumstances the deposit will be confiscated, so that both merchants and consumers can clearly understand their rights and obligations.
Regarding decoration contract disputes, high-frequency legal risks such as contract risk prevention and control, contract performance process management, and acceptance and settlement traces are sorted out one by one, and the law is explained based on typical cases in judicial practice.
For example, actual cases are used to explain to merchants how to clarify the responsibilities and obligations of both parties when signing a contract, how to standardize operations during the contract performance process, and how to retain relevant evidence during acceptance and settlement, guiding merchants to strengthen their awareness of compliance operations and improve the full-process contract performance management mechanism.
After the lecture, the judge, together with public interest lawyers and industry experts, formed a question-and-answer group to respond one by one to practical issues raised by merchants such as price increase disputes, after-sales dispute handling, and consumer rights protection, and provide on-site relief and confusion for business entities.
Door-to-door legal education
Build a solid defense line for rights protection
This event simultaneously set up a sunken legal popularization position. Relevant departments set up a legal service desk at the core entrance of the mall to distribute legal popularization materials such as sales contract disputes, prepaid consumption, dispute resolution guidelines, etc. to passing consumers, and patiently answered the public’s hot inquiries on the signing of decoration contracts, deposit refunds, and rights protection channels.
Police officers also took the initiative to visit merchants operating in shopping malls, delivering legal services at their doorsteps and giving one-on-one lectures on key business compliance points.
During the visit, the police officers not only emphasized the importance of “standardized operations and honest performance of contracts” to merchants, but also popularized legal knowledge to consumers about rationally safeguarding their rights and asserting their rights and interests in accordance with the law, so as to build a two-way defense line for home decoration consumption disputes.
Conclusion
In the next step, relevant departments will continue to extend judicial service functions, deepen the “court + administrative department + industry association” linkage mechanism, focus on the governance of the source of typed disputes in the field of people’s livelihood, continue to polish the relevant judicial brand, continue to improve the compliance management capabilities of market entities and the public’s awareness of rights protection in accordance with the law, and provide a more solid judicial guarantee for the high-quality development of the home furnishing industry in the jurisdiction and the safe and livable life of the people.
