In Yongkang in early spring, the chill has not completely faded away, but China Science and Technology Hardware City is already a bustling scene with busy traffic.
In the hardware merchant’s delivery warehouse, the squeaking sound of tearing packing tape is intertwined with the running sound of the automated assembly line. Workers are skillfully loading packed power tools and boxes of hardware accessories into trucks; while outside the transfer park, trunk logistics trucks full of packages are driving out in an orderly manner, efficiently shipping New Year’s orders to all parts of the country.
It is the end of the Spring Festival holiday again, and all walks of life across the country quickly switch to the mode of resumption of work and production.
As a well-known “Hardware Capital” at home and abroad, Zhejiang Yongkang is intensively preparing for the first trading peak of the year.
In the hardware manufacturing industry, there has always been a rule of “peak seasons in summer and autumn, and Xiaoyangchun after the holidays”.
As downstream factories have started operations one after another and domestic and foreign merchants’ demand for stocking has surged, Yongkang’s local hardware market has quickly seen a wave of pick-up in orders.
As the largest hardware product distribution center in the country, Yongkang’s industrial scale is eye-catching.
Public reports show that Yongkang currently has more than 40,000 hardware factories, producing 40% of the country’s electric hardware tools and more than 70% of security doors, creating an industrial output value of more than 100 billion yuan.
From security doors to fitness equipment, the huge industrial cluster here not only exports massive amounts of goods to the world, but also creates extremely huge express logistics needs.
The huge industrial clusters and intensive order flow allow merchants to seize a good start in the new year while also facing a difficult logistics fulfillment test.
In Yongkang, logistics contract fulfillment has always had an invisible industry pain point.
Since a large proportion of local migrant workers are from other provinces, there is often a time lag when workers return to work after the Spring Festival every year.
This directly caused the warehouses of many merchants to face difficulties such as staff shortages, late packaging, and late completion of operations in the early stages of resumption of work. Adding the backlog of orders during the Spring Festival can easily lead to shipment delays.
How to ensure the prompt delivery of goods at a special point of shortage of personnel and avoid being punished by the e-commerce platform due to contract violations is a difficulty that every Yongkang merchant must face at the beginning of the new year.
In this context, Jitu Express has quietly become the preferred logistics partner for many leading local businesses by virtue of its deep penetration in sinking markets and industrial belts.
“Currently, Jitu’s market share in Yongkang ranks first in the industry. In the post-holiday resumption stage when orders are concentrated, Jitu has always focused on customer needs and has been widely praised by merchants for its deterministic and high-quality services.” A senior e-commerce logistics observer pointed out.
Talk directly to the pain points of resumption of work
Pre-positioned transportation capacity to protect
“In the early stage, we made statistics on the number of people on duty during the Spring Festival in advance.
We also communicated with the staff of various departments to take turns on duty.
At the same time, with the considerable Spring Festival subsidy policy, we have ensured sufficient manpower reserves to cope with the post-holiday shipment peak.”
When Wu Qiang, the person in charge of Jitu Yongkang outlet, mentioned the guarantee of resumption of work after the holiday, he seemed confident.
It is understood that in order to ensure the delivery time of merchants after the holiday, Jitu Yongkang outlets arranged key employees to stay during the Spring Festival, fully covering all key links such as front-end collection, operation sorting, inbound unloading and back-end support. At the beginning of the centralized resumption of work on the eighth day after the holiday, nearly 400 employees in all outlets quickly returned to their posts.
This kind of “saturation investment” in personnel reserves ensures that the operating level of Jitu outlets returns to its daily high level instantly after the start of construction.
The abundant manpower fully meets customers’ post-holiday centralized shipping needs, effectively alleviating merchants’ worries about lack of packing staff and slow delivery.
Not only personnel reserves, Jitu has also made great efforts in timeliness and transportation capacity in view of the unique product structure of Yongkang Hardware Market.
According to statistics, the weight range of Yongkang’s main packages is concentrated within 3 kilograms.
For this type of conventional goods, many express delivery companies in the industry often choose to “fill up one truck before shipping” in order to control the profit of a single truck when shipping directly on main routes.
This inevitably results in some packages needing to wait at the transshipment site, prolonging the transit time.
Jitu breaks this industry practice.
In Yongkang, Jitu has adopted a more decisive direct delivery strategy – no matter whether the direct delivery vehicle is full or not on the same day, the orders collected must be dispatched in time on the same day.
This hard-core measure of “not cooperating with each other” has fundamentally improved the timeliness of logistics circulation.
At the same time, in the front-end collection process, Jitu has implemented a more vertical and refined management model in Yongkang, and implemented stricter service standards for the front-line collection team, which has greatly improved the collection guarantee.
With advanced automated operation equipment and a professional site staff management system, even during special peaks such as e-commerce sales, live broadcast room sales, and post-holiday resumption of work, Jitu Yongkang outlets have never experienced warehouse outages or untimely operations.
As long as the merchant’s goods are handed over, Jitu can quickly dispatch them.
From fireline rescue to long-term companionship
Building industry reputation with stable contract performance
The stability of the logistics supply chain is related to the lifeline of businesses.
A “revelation” at a critical moment can often lead to a long-term trust.
Jitu’s high reputation among Yongkang merchants largely comes from its practical ability to solve unexpected problems.
Sorbonne, a well-known local household cleaning products brand, is a typical example.
Previously, during the e-commerce peak season, Sorbonne experienced sudden capacity fluctuations in its original logistics cooperation channels, which caused a large number of goods to be temporarily stagnant at the site, and the store once faced the risk of delayed performance.
When the situation was devastated, Jitu was ordered to step in to “rescue” the situation.
After receiving the request for help, Jitu immediately dispatched transportation capacity to the front-end to ensure that the shuttle vehicles outside the merchant’s warehouse kept running and the recipients were not absent around the clock. They worked overtime to dispatch all the backlogged packages, successfully resolving Sorbonne’s urgent need.
After this efficient emergency support, Jitu’s stable performance capabilities have won high recognition from Sorbonne.
Today, Jitu has become the brand’s largest logistics partner, undertaking most of its delivery business.
During the Spring Festival holiday that just passed, the cooperation between the two parties remained close, and Jitu ensured the smooth flow of massive orders around the clock.
Regarding the choice of logistics provider, the merchant bluntly stated that he “trusts Jitu very much.”
The case of the Sorbonne is not an isolated one.
With its stable and efficient contract fulfillment performance, Jitu has established in-depth cooperation with many Yongkang leading brands.
In core categories such as pots, fitness equipment, and power tools, well-known brands such as Chuangdahuang, LeCroy, Chuangyi Hardware, and Haoqiao have handed over most of their business to Jitu Carrier.
Facing industry pain points
Customized services drive long-term win-win
Of course, in the process of deepening the industry, Jitu has not avoided common problems in the industry such as Yongkang hardware, outdoor and pot products, such as large throw ratios, easy breakage of large items, and difficulty in settling claims and liability, but has actively explored better solutions.
It is undeniable that Yongkang’s goods have a relatively high value, and all express delivery companies are facing considerable pressure in after-sales processing.
In order to resolve this pain point, Jitu plans to gradually upgrade core brand customers to “Tu Youda” benchmark customers within the outlets, and carry out key maintenance of the entire link.
This means that from front-end docking to field operations to back-end after-sales, Jitu will devote resources of a higher standard.
On the one hand, Jitu provides stricter operational guidance on front-end package collection, and customizes ultra-wide assembly lines and ultra-large package baskets to avoid package damage; on the other hand, Jitu always insists on first-time response and quick follow-up in the customer service process, keeping close to customer needs in terms of processing timeliness, and resolving merchants’ worries to the greatest extent.
“It is not up to us which services we provide, but what kind of services our customers need, we will do it.” Just as Jitu has always adhered to the concept, its outlets in Yongkang also practice a customer-centered service attitude.
During the resumption of work after the holiday this year, Jitu continued to maintain this high standard, continued to communicate closely with merchants, and prepared sufficient personnel and material reserves to cope with the outbreak of orders, becoming the most solid backing for many hardware merchants in Yongkang to fight for a “good start”.
In the future, based on the huge network scale and deep understanding of the manufacturing industry belt, we also look forward to seeing Jitu continue to make breakthroughs on the road of high-quality services and escort more industry belt merchants to move forward steadily in the global market.
