Training Services: Provided as per Contract
Do power equipment manufacturers provide training?
Yes, they do—training is a standard part of after-sales service. It covers operation training (operating procedures, safety protocols), maintenance training (routine care, overhauls), and technical training (commissioning, troubleshooting).
Delivery methods include on-site training (at the factory or project site), online training (video/live stream), and documentation-based training (manuals/video tutorials).
Industry experts note that while most manufacturers offer basic training (operation and maintenance) for free, in-depth training (commissioning and overhauls) is handled according to the contract (either included in the equipment price or charged separately), with specific training content and the number of trainees stipulated in the agreement.
Training Service Content
- Operation training: Equipment operating procedures, safety protocols, daily inspections (for operators);
- Maintenance training: Maintenance schedules, overhaul essentials, replacement of wear parts (for maintenance personnel);
- Technical training: Commissioning methods, protection settings, troubleshooting (for technical personnel);
- Formats: On-site training (factory/project site), online training (video/live stream), documentation-based training (manuals/video tutorials);
- Supporting materials: Training materials (manuals/PPTs), training certificates (proof of completion).
Key Points
First, confirm training details.
During procurement, specify the training content (operation/maintenance/technical), format (on-site/online), and number of trainees in the contract.
Second, ensure coverage of key roles.
Train personnel in operation, maintenance, and technical roles to prevent situations where staff can operate the equipment but cannot maintain it.
Third, address overseas projects.
Use a combination of online training and local agent support (including language translation) for overseas projects.
Fourth, maintain training records.
Keep attendance logs and training materials so the information remains usable even if personnel turnover occurs.
Pitfalls to Avoid
First, the absence of training.
Manufacturers lacking training services leave operation and maintenance to trial-and-error, entailing high risks.
A second issue is “scaled-back training,” where promised on-site training is downgraded to mere documentation, despite the formal terms specified in the contract.
A third issue involves “participant limits,” where restrictions on the number of trainees lead to key personnel missing out on training;
it is crucial to verify these numbers.
Trends and Recommendations
Training is shifting toward digitalization, utilizing online platforms (video courses and certification systems) and AR-based hands-on training to enhance effectiveness.
For purchasers, the recommendation is to clearly define training content, ensure coverage for key roles, and retain all training materials.
Proper training ensures the equipment is used and maintained effectively.
